For businesses that can’t always pick up
Your Business Calls, Handled Your Way.
Never miss another business opportunity. SMS Back gives your customers another way to reach you when you’re busy, with an automated text receptionist that can answer questions about your services, pricing, hours, and appointment inquiries.
Choose to use a dedicated receptionist number or keep your existing number and forward missed business calls to the receptionist.
$100/month + $50 one-time setup
No app to download
Managed for you
Your phone, your choice
Option 1
Use your dedicated receptionist number
Get a dedicated phone number for your business’s automated text receptionist. Use it as your business contact number and keep business calls separate from your personal number.
Customers call your receptionist number
1
Continue by text
2
Leave a voicemail
Best for: a separate, professional business line.
Option 2
Keep your existing number
Keep your current phone number and continue using it for personal calls from friends and family. When you miss a business call, it can forward to your dedicated receptionist number.
Customers call your existing number
Missed business calls forward to your receptionist number
1
Continue by text
2
Leave a voicemail
Best for: keeping the number your customers already know.
What it answers
Answers the questions customers ask most.
Your receptionist replies by text using the business information you provide during onboarding, so callers get answers even when you can’t pick up.
Automated replies based on your business info
Managed for you, with no app to download
Goes live after onboarding and verification
Your services
What you offer and what each service includes.
Pricing
The prices and starting rates you approve.
Hours of operation
When you’re open and available.
Appointment inquiries
Questions about availability and scheduling.
Other business details
Anything else you provide during onboarding.
The receptionist answers appointment inquiries, but it doesn’t book appointments automatically.
How it works
From missed call to helpful reply.
Here’s what happens when a customer calls and you can’t pick up.
1
Choose your phone setup
Use your dedicated receptionist number, or forward missed calls from your existing number.
2
A customer calls
They hear a short prompt: press 1 to text, or press 2 to leave a voicemail.
3
They choose text
Pressing 1 opts them in to receive texts from your receptionist.
4
Your receptionist responds
It answers questions about services, pricing, hours, and appointment inquiries.
5
You capture more opportunities
Customers get answers, even when you and your team are busy.
Services
One partner for your business phone.
Start with the automated SMS receptionist today. More business phone services are on the way.
Available now
Automated SMS Receptionist
A dedicated phone number and automated text receptionist that helps businesses respond to missed calls and customer questions about services, pricing, hours, and appointments.
Dedicated receptionist number
Press 1 to text, press 2 for voicemail
Works with either phone setup
Managed for you, no app needed
Coming soon
A professional business number that forwards calls to your personal phone.
Coming soon
Get a text when someone calls your business.
Coming soon
Call customers back from your business number, not your personal one.
Coming soon
Let customers schedule through an integrated booking system.
Coming soon
Answer common questions by text outside normal business hours.
Coming soon
Coming soon services aren’t available yet and can’t be purchased. We’ll share updates as they launch.
FAQ
Questions, answered.
Quick answers about setup, pricing, and how your text receptionist works.
Still have a question? Email support@sms-back.com.