Legal
Privacy Policy
SMS BACK LLC · Effective Date: September 15, 2026
SMS BACK LLC (“SMS Back,” “we,” “us,” or “our”) provides automated receptionist, SMS messaging, voice, and customer communication services to businesses. This Privacy Policy explains how SMS Back collects, uses, protects, and handles information in connection with our website, services, and messaging platform.
At a glance
We collect the information needed to provide and support our receptionist and messaging services.
We do not sell mobile numbers or SMS opt-in information for marketing or promotional purposes.
Message frequency varies, and you can reply STOP to opt out or HELP for assistance.
You can contact us about privacy requests at support@sms-back.com.
1. Information We Collect
Depending on how you interact with SMS Back, we may collect:
Name and contact information, including mobile phone number and email address.
Business information and details provided through forms or onboarding.
Customer inquiries, messages, appointment-related information, and technical information related to our services.
Information processed on behalf of a business using SMS Back services.
2. How We Use Information
SMS Back may use information to provide and operate our automated receptionist services; respond to customer inquiries; send SMS messages and other communications requested by users; assist with appointment-related inquiries; provide customer support; maintain and improve our services; maintain records of communications and consent; prevent fraud, abuse, and unauthorized use; and comply with legal and regulatory requirements. SMS Back does not use customer mobile numbers collected through our SMS program to independently send unrelated marketing or promotional messages.
3. Mobile Information and SMS Data
No mobile data will be shared or sold to third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS-related information are used to provide the requested communication services and operate the SMS Back platform. SMS Back may share information with service providers necessary to operate our services, including telecommunications, messaging, hosting, database, automation, and technology providers. These providers may process information as necessary to provide their services to us or our clients. We do not sell mobile phone numbers or SMS opt-in information to lead generators or other companies for their own marketing or promotional purposes.
4. SMS Messaging
When you provide consent to receive text messages from a business using SMS Back, you may receive messages related to your interaction with that business, including customer support, responses to inquiries, appointment-related communications, and other messages relevant to the service or request for which you provided consent. Message frequency varies. Message and data rates may apply. You can reply STOP to cancel SMS messages at any time. You can reply HELP for help.
5. Consent
By voluntarily providing your mobile number and completing an applicable SMS opt-in process, including an approved verbal, voice, web, or other consent process, you agree to receive SMS messages from the applicable business regarding your request or interaction. Consent to receive SMS messages is not a condition of purchasing goods or services.
6. How We Protect Information
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Third-Party Service Providers
SMS Back relies on third-party providers to operate portions of our platform, including telecommunications, messaging, hosting, automation, payment processing, and technology infrastructure. These providers may process information necessary to perform their services. SMS Back does not authorize these providers to sell SMS opt-in information or mobile numbers for their own marketing or promotional purposes.
8. Client Businesses
SMS Back provides communication services on behalf of businesses that use our platform. When you communicate with a business through an SMS Back-powered automated receptionist, the applicable business may separately collect, use, and retain information according to its own privacy practices. Questions concerning a business’s use of information may also be directed to that business.
9. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain communication records, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records. Retention periods may vary depending on the type of information and the business relationship involved.
10. Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction, or deletion of certain information. You may also opt out of SMS communications at any time by replying STOP. For privacy-related requests, contact SMS BACK LLC at 691 Trade Center BLVD PMB S, Chesterfield, MO 63005, or support@sms-back.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised effective date.
12. Contact Us
SMS BACK LLC • 691 Trade Center BLVD PMB S • Chesterfield, MO 63005 • support@sms-back.com